FAQ

You can input your promo code under at your checkout page.

Partner Shipping: Our products are usually shipped directly by selected partners. This strategy ensures that the products you purchase are shipped from the nearest warehouse directly to your hands, optimizing logistical efficiency and reducing delivery times.

Processing Time: The processing time for orders is generally 2 to 24 hours after purchase. Note that processing time refers to the time from when you place the order until the partner ships it.

Transit Time: Generally, your order will be delivered within 1 to 5 business days after shipping. Transit time may vary depending on your geographical location and logistical situation.

Free delivery with no min spend. 

To ensure the security of transactions, we use the latest 3D Secure (3DS) authentication technology. Only transactions that pass the 3D authentication will be successfully processed. This measure is to protect your account, prevent fraud, and ensure a safe and worry-free shopping experience. Thank you for your understanding and cooperation.

Yes! You can contact us, and our customer service team will assist you in changing the address.

If you received a defective product in your order, please follow these steps:

1. Contact Customer Service: Immediately contact our customer service team, providing your order number and details of the defective product.
2. Provide Photos: To expedite the process, please provide photos of the defective product so we can better understand the issue.
3. Arrange Return or Replacement: Our customer service team will guide you on how to return the defective product and will arrange for a replacement or a full refund.

We are committed to providing you with high-quality products and services and will resolve your issue as quickly as possible. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

If you received incorrect items or some items are missing from your order, please follow these steps:

1. Contact Customer Service: Immediately contact our customer service team, providing your order number and details of the issue.
2. Provide Photos: If possible, please provide photos of the incorrect items or the package so we can better understand the problem.
3. Resolution: Our customer service team will verify the issue and arrange to resend the missing items or replace the incorrect items.

We are committed to providing you with high-quality service and will resolve your issue as quickly as possible. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.